You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The DEODORATOR products have a special return policy. If not satisfied with the DEODORATOR, you can ask for the full refund. No questions asked. Please contact us first.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We usually ship within the same business day if the order is complete before 11:59 AM PST, or within 48 business hours.
Domestic shipping is free and for international orders, shipping charges will be calculated. We always properly package our products but accidents do happen, even if rarely. In such case, please do not hesitate to contact us first for the immediate attention by our customer service team. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All essential oil bottle caps feature tamper evident ring for the safety of the product. The cap also has a built-in Euro dropper inserted with a 1.0 orifice, which can be very useful for dispensing delicate liquids like essential oils. The color of the cap can be either black or white.